After my recent rant about Fasthosts I hoped I wouldn't have to deal with them again, but we built a website for a builders in Staffordshire. We put up an SEO friendly holding page on the domain they had, but throughout development the client decided to use another domain. Webuild the site and sent it live but needded to get the holding page down as there was some duplicate content and the holiding page was actually ranking better than the new site.
This holding page was on a fasthosts server - yes here we go again!
My husband Luke called fasthosts and they said they would call him back - after a week and no call (even though he explained it was urgent as if was affecting the SEO campaign), I advised Twitter as this was how I got my issue resolved. He Tweeted them but no reply.
The client Tweeted Fasthosts - but no reply
I tweeted my annoyance at Fasthosts(to my 600 + followers) and they finally got in touch - 2 weeks aftetr the initial call and still no phone call from Customer service as promised.
My client tweeted the details but nothing happened.
After another week I complined to Fasthosts via Twitter again and the Twitter team got back in contact, my client was getting frustrated and asked they deal directly with my husband.
Yesterday after numerous calls, and Tweets and Emails we finally got the small issue of removing the account and forwarding the domain name to the new site.
Such a small job but took four weeks of constant pestering to get this sorted reinforcing that you should never use fasthosts!!
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